How do we get services started?

The first step is to contact Helping Hands Senior Care at 317-677-5573 to learn about your specific needs and get your questions answered.

What services does Helping Hands Senior Care offer?

We provide a wide range of non-medical services in the home, including:

Attendant Care Services:

Alzheimer’s and Dementia Care
Assist with Bathing and Dressing
Assist with Toileting
Hand and Foot Care
Incontinence Care
Invalid Care
Oral Hygiene
Hair Care

Homemaker Services
Meal Preparation
Clean Kitchen / Bathrooms
Clean Floors
Vacuuming / Dusting
Trash Removal
Grocery Shopping / Errands
Make Bed / Change Linen
Laundry and Ironing
Inside Window Cleaning
Walkway Snow Removal

Companionship Services
Medication Reminder
Appointment Reminder
Escorting to Outings
Escort to Doctor Appts.
Transportation
Nightly Tuck-In
Morning Wake-Up
Overnight Stays

Are you insured and bonded? Are your caregivers employees?

At Helping Hands Senior Care is an Indiana-licensed, bonded and insured agency. Our primary concerns are providing safe, quality care and your trust and confidence.

What is your hiring process?

We take great care about who joins our team as caregivers. Our selection process is extremely thorough
and includes:

An online screening and testing to ensure job fit as well as competency
Behavioral and personality assessments
Face-to-face interview with members of the Helping Hands Senior Care leadership team
National and state criminal background checks
National and state sex offender registry checks
Social Security verification
Medicare and Medicaid fraud and abuse checks
10-panel drug screen
Professional and personal references checks
Verification of previous employment and education
TB test

How are caregivers selected for me?

We want our clients and their family members to be comfortable with their caregivers.
You will be spending a good bit of time together, and we understand that it is imperative that care is administered in selecting the appropriate staff.

After you meet, we select an individual or team of individuals who have the skills and personality to match your preferences and needs.

The final decision is made by you; once you meet the selected caregiver for your satisfaction.

Where do you provide services?

Areas We Serve

Helping Hands Senior Care in Indianapolis, Indiana offers home care services to families throughout Indianapolis, Fishers, Noblesville, Westfield, Zionsville, and surrounding areas.

If we need transportation services, whose car will be used?
We can use either your car or the caregiver’s car. If your car is used, you must have auto owners insurance.
All Helping Hands Senior Care employees provide proof of insurance and a valid driver’s license when hired.

How soon can you begin providing services in our home?

In most instances, we can begin services as quickly as you need.

Is there a minimum number of hours required? Do you provide overnight care?

We are flexible and will meet the needs and schedules of the families we serve. We request a minimum three-hour shift per week and can provide shifts up to 24 hours a day, 7 days a week.

And yes, we do provide overnight care!

How much do home care services cost?

This depends on when services are needed— weekday, weekday night, or weekends. Once this is decided we can provide you an hourly rate.

Tell me why a family should use a company with employees rather than just hire a caregiver directly?

The safety of your loved one is your utmost priority, thus it’s important to have confidence in your caregivers and their activities. When you hire At Home Preferred, you get a company that is focused on following the highest industry standards of care, and more importantly, providing you with peace of mind that comes with hiring a professional company with proven processes and an excellent reputation. Here are more reasons to hire our company:

We extensively pre-screen all caregivers.
We train all caregivers.
We protect our clients against liability risks, such as a caregiver who is injured on the job.
We pay employment taxes and file necessary tax documents.
We provide greater control over caregiver scheduling.
We want the best for our clients and our people.

How much do you pay?

We pay well above the industry standard. Contact Helping Hands Senior Care for more information.

How long are shifts?

Typical shifts are 4, 8 or 12 hours. If overnight care is needed, we can discuss that further.

Do caregivers work full or part-time?

It depends on the caregiver. Some work 4-8 hours per week, and others work up to 40 hours.

What kinds of tasks do caregivers do?

Caregivers perform a wide variety of tasks. Please see our services page.

Will I be using my car?

You might use your car or you might use the client’s car. Every client assignment is different.

How do caregivers get scheduled?

Generally, a caregiver is assigned to a client based on your skills and availability with their scheduled needs. Before beginning any assignment, each caregiver will be oriented to a client’s home.

What if I need to cancel a shift?

Not a problem! You simply call the office with as much advance notice as possible so that we can find a suitable replacement.